Another Sony product that didn't turn out as promised. The packaging for this camera was in three languages, so the shop assistant assured me that the software in the camera would be too. Wrong! Japanese only. Not only that, the letters are very small to try to decipher. There seems to be a disconnect at Sony; the design is always good, but the performance is lacking. Engineers don't talk with software programmers who don't talk with the marketing department. A recipe for failure. The lens and audio are great, but it is hampered by not having a zoom, even a digital zoom, as many purchasers have pointed out. The fact that it can be remotely controlled by a smart phone is great, but then other flaws let it down. It was the same with Sony computers, and we all know what happened there. Wake up Sony!